Privacy Policy
We understand and appreciate the sensitivity of the information you are sharing with us and we make sure that we only use the information for the purposes of your order and to contact you regarding future advertising requirements or deals.
Disclaimer
The website and all of it's content including imagery and copy is the legal property of Sirocco Interactive. You may not adapt, reproduce, distribute, publish or amend any part of this website without permission from Sirocco Interactive. While all care has been taken to ensure that information, product inclusions and prices are accurate and correct at the time of publishing, Sirocco Interactive reserves the right to alter or retract any prices, products or information without prior notice.
Website Deals
All website deals are subject to change depending on the client brief, artwork supplied to us and the complexity of each individual job. Each Deal includes one set of basic changes prior to approval and is valid for 30 days from the date a written quotation is supplied to the client.
Copyright Information
Sirocco Interactive assumes no liability in the event that our clients are unable to obtain a Trademark or Copyright on any artwork for any reason. Our clients assume responsibility for obtaining a Trademark and/or Copyright of any artwork created by Sirocco Interactive.
Ownership
All designs, copy writing, fonts and images supplied by Sirocco and used in the production of the final product shall remain the property of Sirocco Interactive Pty Ltd. Sirocco Interactive retains and reserves the rights to use any and all content developed, regardless of ownership for display and self promotional purposes unless specified by the client.
Processing Your Online Order
We require a design brief and payment prior to commencing each job. You will be presented with design drafts and we encourage you to provide us with feedback. Design turnarounds are 3-5 working days from receipt of payment. Printing turnarounds are 5-10 working days. Contact us if you require urgent turnaround of any jobs.
Artwork Approval
When you approve the job, we email you the files for either print or web:
• files for print (eps, jpeg or pdf)
• files for the web (jpeg or mov)
After project completion we can provide you with ongoing support and maintenance.
Quotes
All artwork estimates are subject to change depending on the client brief, artwork supplied to us and the complexity of each individual job. Each estimate includes one set of basic changes prior to approval. In the event of orders being cancelled or suspended by the client, we require written confirmation and payment in full for the portion of work completed and material used to date.
We accept payment by cash, cheque or fund transfers (EFT). All quotes are priced in Australian dollars (AUD) and are inclusive of 10% GST.
Hosting
The website hosting service provider reserves the right to change the plan features, limits and pricing at any time. All plans are charged for in advance. A credit card must be provided for automatic billing for every site. We accept payment by credit card only (Visa, Mastercard & American Express). Sites can be cancelled at anytime with 14-days notice. Fees paid upfront are forfeited.
Any customer wishing to upgrade must upgrade from a lead in plan to an All-in-One Full Solution plan, or from a Websites starter plan to a Websites lead in plan, only. All sites subject to the hosts End-User Agreement.
Monthly allocation of email newsletter, SMS and traffic quota expire at the end of each month. Additional allocation can be purchased. You can add additional users & email accounts, disk space, SMS & excess newsletters. All are required to be paid upfront monthly on recurring credit card billing, except disk space which is billed annually, and excess newsletters and bandwidth, which are billed at the beginning of every month for the excess used the previous month.
- Additional 1 User $5/month (10 additional email addresses)
- Additional 5 Users $20/month (20 additional email addresses)
- Extra Disk Space $10/1GB per annum (charged annually)
- Extra Newsletters $0.01/email (first 10,000 free on applicable plans)
- Extra SMS $10/month per additional 50 SMS (charged monthly)
- Excess traffic charged at $1/1GB (first 1TB free)
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